SHIPPING & RETURNS
SHIPPING POLICY
At Saponaria, we take pride in our shipping policy. We ensure that our natural beauty products are carefully packaged and delivered to our customers with the utmost care. Our shipping methods are designed to provide a seamless experience, and our costs are transparent to build trust and loyalty among our customers.
Our commitment to using plain, straightforward language is aimed at fostering trust and ensuring that our customers stay loyal to our brand. We believe in open communication about our shipping methods and costs to make sure that our customers are well-informed and confident in their purchases.
We currently ship within the United Kingdom only using Royal Mail. Orders are dispatched within 3–5 working days after payment has been received.
Delivery costs and available services are displayed at checkout before payment is completed.
RETURN & REFUND POLICY
We hope you love your Saponaria purchase. Each order is carefully checked and hand-packed before dispatch.
Returns
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it.
To request a return, please email contact@saponaria.co.uk within 14 days of delivery.
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Items must be unused, unopened, and in their original packaging.
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Returns must be sent back within 14 days of notifying us.
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Return postage costs are the responsibility of the customer.
Refunds
Refunds are processed within 14 days of receiving the returned goods and will include the standard delivery charge (excluding any express shipping upgrades).
For hygiene reasons, we cannot accept returns on opened products unless they are faulty.