Last updated: March 2026

Who we are Saponaria is an online store selling handmade natural soaps, shampoos and oils. Our website address is: www.saponaria.co.uk. You can contact us at contact@saponaria.co.uk

What data we collect When you place an order or create an account on our website, we may collect the following personal information: your name, email address, delivery address, phone number and payment details. Payment information is processed securely through Wix Payments and is never stored on our servers.

When you contact us via our contact form, we collect your name and email address.

Why we collect your data We use your personal information to: process and fulfil your orders, send order confirmations and shipping updates, respond to your enquiries, improve our website and services, and send you marketing emails if you have given us your consent.

Cookies Our website uses cookies — small text files stored on your device. We use essential cookies to make our website work, and analytical cookies through Google Analytics to understand how visitors use our site. You can control cookies through your browser settings. By continuing to use our website, you consent to our use of cookies.

Google Analytics We use Google Analytics to collect anonymous information about how visitors use our website. This data helps us improve our site. Google Analytics may set cookies on your device. For more information, visit: policies.google.com/privacy

Your rights Under UK GDPR, you have the right to: access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, object to processing of your data, and withdraw consent at any time.

To exercise any of these rights, please contact us at contact@saponaria.co.uk

Data retention We retain your personal data for as long as necessary to fulfil your orders and comply with our legal obligations. Order data is kept for 7 years for tax and accounting purposes.

Third parties We may share your data with trusted third parties including: Wix (website platform), Wix Payments / payment processors, and Royal Mail or other courier services for order delivery. We do not sell your personal data to any third party.

Changes to this policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact If you have any questions about this Privacy Policy, please contact us at: contact@saponaria.co.uk